Important Awareness
Gaming addiction is a serious issue that can cause both emotional and financial harm. If you feel your gaming is getting out of control, seek help immediately and reach out to our support team.
What Is Problem Gambling
Signs of Gaming Addiction
Problem gambling is a behavioral disorder where a person loses control over their gaming habits, negatively impacting their life. The following signs may serve as warning indicators:
- Needing to gamble for longer and deposit more money over time
- Being unable to cut down or stop gambling
- Spending increasing amounts of time gambling and neglecting other activities
- Financial difficulties and accumulating debt
- Growing strain on family and work relationships
- Lying about or hiding gambling activity
- Feeling anxious, irritable, or depressed when not gambling
- Using gambling to escape or avoid emotional problems
Risk Factors
Certain factors increase the risk of problem gambling, including: family history, mental health issues, stress and social difficulties, starting to gamble at a young age, and other addictions.
A89's Responsible Gaming Commitment
What We Do
- Provide players with full information and awareness
- We offer self-limit and self-exclusion tools
- Strictly enforce verified age requirements
- We use technology to identify problem signs and provide timely intervention
- Partner with responsible gaming organizations
- Train our staff to ensure responsible conduct at all times
Policies and Rules
A89 follows international responsible gaming standards for gaming operators. We:
- Send players regular updates on their play time and spending without them having to ask
- Never allow underage players to participate, and take any violations of this rule seriously
- Ensure fair and transparent gameplay at all times
- Support responsible gaming organizations and contribute to research
Self-Limits & Protection Tools
Manage Your Gaming
A89 offers a range of tools to help you manage your gaming behavior and stay in control:
Deposit Limit
You can set a daily, weekly, or monthly deposit limit. Once the limit is reached, no further deposits will be accepted. You can adjust the limit at any time, but changes take effect the following day.
Time Limits
You can set a daily limit on how long you play. When the time is up, your session ends automatically and you are logged out.
Bet Limit
Set minimum and maximum limits for each bet to protect yourself from unexpectedly large losses.
Temporary Suspension
If you think you may have a gambling problem, you can temporarily close your account for a set period (6 hours to 30 days). During this time, you will not be able to log in or play.
Long-Term Self-Exclusion
If you feel your gaming is out of control, you can request a long-term or permanent self-exclusion. Once selected, this is very difficult — and generally not possible — to reverse.
Responsible Gaming Features
Gaming History Tracking
View your full gaming history and track your spending with ease.
Gaming Alerts
Get automatic alerts for big wins or extended play sessions.
Gaming Statistics
View detailed stats on your wins, losses, and time spent playing.
Self-Control Training
Get advice and guidance on responsible gaming.
Support Line
Reach out to us at any time for help and advice.
External Support Resources
Connect with responsible gaming organizations and find professional help.
Frequently Asked Questions (FAQ)
Support & Resources
A89 Support Team
If you have any questions or concerns about your gaming, our support team is available 24/7.
Email: [email protected]
Chat: Live chat support is available directly on the a89 platform
Partner Organizations
A89 partners with responsible gaming organizations that offer free counseling and support. We can help connect you with these resources.
Education & Awareness
A89 regularly publishes educational content and tips on responsible gaming to help you understand and improve your gaming habits.
Your Health and Safety Are Our Priority
At a89, responsible gaming isn't just a policy — it's part of who we are. We work alongside you to keep your experience healthy and safe. Whenever you need help, we're always here.